The Effect Of Maslow s Hierarchy Of Needs Essay - 1734 Words

Wake up. Eat. Go to school. Eat. Go home. Eat. Do homework. Eat. Go to bed. This is an average person’s day while they are between the ages of 5 and 22 (the school aged children through average college graduation). The daily intake of food for a person is so important, as it sustains their every move throughout the day. This is especially true for school aged children, as the habits that they will learn and develop now will follow them for the rest of their lives. It is just as important for educators to be aware of what their students are eating and how to provide a healthy intervention when a child’s health is in question. In psychology, there is something called Maslow’s Hierarchy of needs. This hierarchy of needs has 5 tiers that show the needs of a person (See Figure 1). These needs are physiological needs (Tier 1), safety needs (Tier 2), belongingness and love needs (Tier 3), esteem needs (Tier 4), and self-actualization (Tier 5). The premise behind this hi erarchy and the figure being a triangle is that in order to achieve the higher levels, one must first complete the levels before it (McLeod, 2007, 2016). For example, in order to create intimate and meaningful relationships (Tier 3), one must first feel safe and secure with where they are at and must be getting adequate amounts of rest, food, and be clothed properly (Tiers 1 and 2). Within this hierarchy, food can be found on the first level. This means that a person cannot go on to fulfilling the other needs that aShow MoreRelatedMaslow s Hierarchy Of Needs1741 Words   |  7 PagesMaslow’s hierarchy of needs and Herzberg’s. The Maslow’s hierarchy of needs include five levels, and at the certain extent, reflect the rule of human s activities on psychological and behavior. Herzberg’ describe the more details of worker agree or disagree about working. In this essay, more related knowledge details and effects will de described, then, analysis the two theor ies individual, choose a better one. II. Describe the two theories. 2.1Maslow’s hierarchy of needs The Maslow’s hierarchy of needsRead MoreMaslow‚Äà ´s Hierarchy of needs1220 Words   |  5 Pagesï » ¿Maslow’s Hierarchy of needs Abraham Maslow foster the Hierarchy of Needs model in 1940-50s USA, and the Hierarchy of Needs theory remains valid today for understanding human motivation, management training, and personal development. Indeed, Maslow s ideas surrounding the Hierarchy of Needs toward the responsibility of employers to provide a workplace environment that encourages and ability of employees to carry out their own unique potential (self-actualization) are today more related than everRead MoreMotivation Theories, Content And Process Theories910 Words   |  4 PagesMotivation in the workplace can often be a difficult challenge for organizations to address. The capability to effect motivation is believed to be vital in a corporation, as a motivated worker is often an effective one. Needs theories of motivation are implemented in order to assist managers in improving employee’s work rate, efficiency and output. There are two main types of needs motivation theories, content and process theories. These methods also try to ensure employee turnover will decreaseRead MoreEssay about Motivation, Communication and Leadership Theory1435 Words   |  6 PagesMotivation, Communication and Leadership Theory In this essay I will discuss the various different theories on motivation such as scientific management e.g. Taylor as well the humans relation approach such as Maslow and Herzberg and how they relate to organisations improving their overall effiencentcy. Another aspect that I will discuss in the following essay will also be how communication can affect the productivity of a company, I will also relate this to motivational theory. The finalRead MoreMaslow955 Words   |  4 Pagesï » ¿ Maslow Abraham Maslow was a humanistic psychologist whose theories of self-actualization and hierarchy of needs had a significant impact on the field of human development. Maslow was a very optimistic theorist regarding human beings, with thoughts that he wanted humans to be happy and be the best that they can be regarding their life path. Maslow defined self-actualization as a human being realizing personal potential, self- fulfillment andRead MoreMaslow s Theory On Human Motivation1310 Words   |  6 PagesMaslow’s (1943) hierarchy of needs was one of the earliest theories developed on human motivation. With the basic principle that higher-level motives could not become active before the basic needs had been met (Lahey, 2001). Maslow suggested that these basic needs such as food, water and safety needed to be in place and satisfied before motivation to meet higher needs is possible and takes effect. Maslow (1943) organised these human needs into five sets and then arranged those into a pyramid, withRead MoreCritically Evaluate Maslow’s Hierarchy of Needs as a Way of Understanding Employees Motivation in Contemporary Chinese Business1179 Words   |  5 PagesCritically evaluate Maslow’s hierarchy of needs as a way of understanding employees motivation in contemporary Chinese business Nowadays, many Chinese business companies emphasize the motivation of employees. In their view, if employees are motivated, they will not only give full play to the initiative and creativity, but also create work with high quality and efficiency. Consequently, more Chinese managers are serious about western theories on motivation in order to obtain the right directionRead MoreIntroduction To Motivation Theory And Its Influence On Marketing Essay1331 Words   |  6 Pagesconsumers do what they do and what product they need? Having a good understanding of motivation theory is a useful way for marketers to close to people. Motivation refers to the processes that cause people to behave as they do. From a psychological perspective, motivation occurs when a need is aroused that the consumer wishes to satisfy.Once a need has been activated, a state of tension exists that drives the consumer to attempt to reduce or eliminate the need. By understanding it, grasping the rulesRead MoreMaslows Hierarchy of Needs1409 Words   |  6 Pagesset of needs that motivate our communication and our responses to messages. While not everyone’s priorities are identical, our needs resemble one another’s† (Steinberg, 2007:22). This assignment will discuss Maslow’s hierarchy of needs. It will look at real life examples of each component. It will also identify and explain each component. An appropriate diagram will be given to support my answers. At the end of this assignment one should have a full understanding of Maslow’s hierarchy of needs. 2. ExplanationRead MoreBandura s Theory On Social Learning1734 Words   |  7 PagesC1 Bandura s theory is based on social learning. He emphasises the importance of observing and modelling the behavior, attitudes and emotional reaction from others. Children from large families or children who attend day care may do this a lot, they will always be observing other children or their siblings behavior, attitude or emotional reactions even if they don’t intend to. . In society, children are surrounded by many influential models, such as parents within the family, characters on children’s

Graduate Career Exploration Internship Launchmetrics Essay

Graduate Career Exploration Internship: Launchmetrics Chih-Yun Tsai LIM College Table of Contents Company and Department Overview 3 Internship Title and Description 5 Overview of Approved Learning Objectives 6 Summary and Evidence of Learning Objective Achievement 6 Summary of Personal Skill Development 9 References 10 Company and Department Overview Launchmetrics is a software development and data insights company that assist brands with their launch to market. In 2015, Launchmetrics was established through the merger of FashionGPS and french data analysis company, Augure (Bacelar, 2016). The merger allowed the two companies to bring together expertise needed for any brand or company. Products offered by the company include influencer marketing software, samples and events management tools, showroom management software, press release and brand pitch publishing tools. The most notable product offered by Launchmetrics is the community tool, Radar, which allows brands, media, agencies, and other industry influencers to connect with one another (Software, n.d.). Prior to the merger, FashionGPS has established itself within the North American fashion industry and have built a client list with most of the top 500 brands and retailers including DKNY, CFDA, Playstation, and Jaguar (Customers Archive, n.d.). The two-combined entity now b oasts a client profile of over 1,700 brands across 70 different countries (Bacelar, 2016). As a company that offers launch to market

Wuthering Heights1 Essay Example For Students

Wuthering Heights1 Essay Emily Jane Bronte was born on July 30, 1818 in Thorton, Yorkshire, England. She was the daughter of Patrick, an Anglican clergyman, and Maria Bronte. Emily livedwith her parents, sisters Charlotte and Anne, and brother Patrick Branwell. Two othersisters, Elizabeth and Maria, died while Emily was very young. Mrs. Bronte also diedMr. Bronte and an aunt, Elizabeth Branwell, raised the surviving children. Theywere educated at home and spent much of their time reading and writing. Charlotte andEmily spent a year at the Clergy Daughters School in Lancashire. Charlotte received ajob teaching at Miss Woolers school in Roe Head in 1835 and Emily went with her as astudent. However, Emily became homesick and returned to the moors of her hometown,Haworth, after only three months of schooling. In 1838 Emily taught in a school nearHalifax but became exhausted after six months and resigned. Emily and Charlotte plannedto open a girls school in Haworth and went to Brussels to learn foreign language a ndschool management in 1842. Emilys reserved personality seemed to fit into the style ofcity life but she yearned to return to the moors. Her quiet but passionate nature was moreeasily understood by the people of Brussels than her sisters somewhat restrainedtemperament. She finally returned to England when her aunt died. In 1845 Charlotte,Emily, and Anne jointly published a volume of poetry, Poems by Currer, Ellis, and ActonBell. The poems by Emily, Ellis, received the best reviews. Emily had finished her only novel, Wuthering Heights, by the summer of 1847. Itwas published in December, after the release of Charlottes hugely popular Jane Eyre. Emilys novel never received the attention that Jane Eyre received. It was consideredhostile, savage, animal like, and poorly developed. Now Wuthering Heights is consideredone of the greatest novels in the English language. Soon after the publication of the novel Emily became ill, and her health failedrapidly. She complained of difficulty of breathing. Emily Bronte died of tuberculosis inWuthering Heights is a powerful tale of passion, hatred, and revenge. It deals withtwo families, the Earnshaws and Lintons, living in the moorlands of England. Mr. andMrs. Earnshaw have a son, Hindley, and a daughter, Catherine. One day while inLiverpool Mr. Earnshaw picks up a homeless boy and brings him home with him, toWuthering Heights. The abandoned boy is named Heathcliff. Heathcliff becomes a closefriend of Catherines but as he becomes Mr. Earnshaws favorite Hindley becomes jealousHindley eventually goes to college, leaving Catherine and Heathcliff at WutheringHeights. Heathcliff falls deeply in love with Catherine, and she develops feelings towardshim as well. However, one day while the two were visiting the nearby ThrushcrossGrange Catherine was bitten by a dog. Her ankle is injured so badly that she is forced tospend the next five weeks at the Grange with the Lintons. She spends most of her timewith the Lintons children, Edgar and Isabella, and becomes more dignified and refined,much like the Lintons. She returns to Wuthering Heights shortly before Mr. Earnshawsdeath. Hindley returns with a wife, Frances, and being the closest male relative, inheritsthe land. The other possessions are split between Hindley and Catherine. As Edgar becomes more a part of Catherines life she forgets about the unrefined,uneducated Heathcliff. When Edgar proposes to her Heathcliff is heartbroken. He runsaway and is not seen again for several years. Hindley and Frances have a son, Hareton, but she dies shortly after his birth. Edgar and Catherine are married and she moves in with the Lintons. Heathcliffunexpectedly returns and is surprisingly educated and refined. Isabella falls in love withthe improved Heathcliff and they elope, later returning to live at Wuthering Heights. Hemarries her in a scheme to control the property of both the Lintons and the Earnshaws. Catherine dies giving birth to a daughter, also named Catherine. Her death affects bothEdgar and Heathcliff, who both love her. Both of the men are haunted by thoughts andIsabella can no longer stand Heathcliffs mourning and runs off to London, whereshe gives birth to their son, Linton Heathcliff. Hindley dies and all of his property ismortgaged to Heathcliff, instead of being passed down to Hareton. Heathcliff nowcontrols the Earnshaw estate. When Isabella dies Edgar goes to London to bring backLinton. Upon his return Heathcliff demands that his son live with him at Wut heringHeights. Edgar reluctantly agrees and sends the boy away. The young Catherine andLinton had only been in contact for four hours but they immediately developed a curiousCatherine and Linton meet as frequently as possible over the next few years. Theyfall in love and wish to be married, but Edgar and Heathcliff forbid it, out of sheer hatredfor each other. However, Heathcliff realizes that Linton is a weak child and will die soon. This realization further develops his plot for revenge. In fact, almost every event in thestory is influenced by or is the result of his plans for revenge, the action is always underHeathcliffs malevolent spell. He knows that when Lintons Uncle Edgar dies thenephew will inherit the property. When Linton dies Heathcliff will inherit his property, asthe closest male relative. Edgars many late night walks to his wifes grave in cold, dampweather begin to take their toll on him, and he becomes ill. One day Catherine and hernurse, Ellen, are visiting Wutheri ng Heights. Heathcliff imprisons them, forcing her tomarry Linton or she will never see her dying father again. She agrees and rushes back toher father at Thrushcross Grange. When he realizes what Heathcliff is planning he sendsfor a lawyer so he can alter his will, putting Lintons inheritance into trusts so Heathcliffcannot ever control it. However, the lawyer never comes and Edgar dies. Linton diessoon after marrying Catherine, and Heathcliffs plan of revenge is complete; he nowcontrols the old Earnshaw and Linton estates. Listening Report EssayThe men try to pass this hatred down to their children, Catherine and Linton. Thetwo young cousins do not understand why they were expected to feel this hatred. Theywere instead very much interested in each other. As the children grew up they fell in love. Heathcliff and Edgar would not accept this. They both forbade their children form seeingeach other. This is where the conflict between parents and children develop. Linton, theweak child, can do nothing to protest Heathcliffs refusal to let him see Catherine becausehe lives in fear of his father. He does not agree with him but lacks courage and strength tolet Heathcliff know how he truly feels. Catherine is much more passionate. She tries toappeal to her father and begs him to let her visit Linton. When he refuses she sneaks outof the house to visit her cousin and she also sends him letters, which are secretly deliveredby the dairy boy. When Edgar realizes that he is being deceived he completely cuts off all contact between the cousins. The two men forbid their children from seeing each otherbecause of a hatred that developed between them over a woman that they both loved. Thewoman died giving birth to Catherine and before Linton was even born so the two younglovers never even met the person who their fathers were quarreling over. I do not feel that this conflict would arise in the same fashion today. I feel thatparents today would not keep their children from being friends because of a conflict thathappened between them before their children were born. Parents should discuss in detailhow they feel about other peoples children with their own kids. These parents should notbe able to simply prohibit their children from associating with other people. Children today have so much more power to reason with their parents than theydid in the 18th and 19th centuries. Now we are expected to voice our opinions andconcerns about a particular subject. In those times children were expected to acceptwhatever their parents told them, no questions asked. Today even if parents tried to keep their children away from someone there are somany things kids can do to bypass their parents wishes. We have so many methods ofcommunication today that the children of Wuthering Heights never had the luxury ofusing. Catherine could not call Wuthering Heights from Thrushcross Grange on thetelephone and speak to Linton. She could not send him a private e-mail over the Internet. We take the privacy of these forms of communicating for granted. Children interact atschool and extracurricular activities everyday. I feel that children would be able to settle aconflict like this today very easily. It does not take much effort to communicate anymore,even over long distances. Children would take the matter into their own hands, likeCatherine did, and if they think and act carefully there is not much parents can do to stopThe conflicts that arose between parents and children in Wuthering Heights wouldnot arise today, mainly because of how different and accepti ng society is today than it wasduring 18th and 19th century England. Bibliography:?Allott, Miriam, Emily Brontes Wuthering Heights, London, Macmillan, 1970. Bloom, Harold (ed.), Modern Critical Views: The Brontes, New York, Chelsea House,1987. Bronte, Emily, Wuthering Heights, New York, the Penguin Group, 1995. Gregor, Ian (ed.), The Brontes, Englewood Cliffs, NJ, Prentice Hall, 1970. Kanigel, Robert, Vintage Reading, Baltimore, Bancroft Press, 1998.

Purposes of Historical Reenacting

Purposes of historical reenacting People who engage in reenacting do so for a variety of reasons. Some just like to act while others enjoy experiencing history while others do so to pay tribute to their ancestors who died in war.Advertising We will write a custom essay sample on Purposes of Historical Reenacting specifically for you for only $16.05 $11/page Learn More On the other hand, others enjoy figuring out how people of the past made themselves happy and comfortable under difficult conditions. In the process, some actually discover their leadership skills and use them for their personal development. The term reenactment means reviving something that happened in the past. It simply implies recreating or reliving events that happened in the past. Mostly, reenactment covers numerous activities like restaging of olden day battles, daily life through the ages and the historical state of affairs as well as an array of historical entertainment. Historical reenacting is a fascinating approach to learning and entertainment. In the past, enactors did it for fun. Reenactment, also referred to as living history granted actors a unique opportunity to enjoy recreating history. Re-enactors enjoyed it as a hobby but as its partakers, they discovered that recreating history became more of a personal experience. Reenacting history not only teaches people lessons, it also grants them the ability of foresight in various respects, for instance, predicting what may happen based on what happened in the past. It also gives them insight on their genesis as human beings inevitably peruse into the past to understand themselves. In trying to restore past events, people get to know how they evolved in terms of religion, politics and culture and how they relate to this elements in present day. Reenactments also come in handy during commemorations and civil war anniversaries. How accurate do you think a re-enactor needs to be authentic? Reenactment require s inquisitive and deliberate learning in which research plays a vital role in the process of developing historical performance. However, it suffers profound limitations in that time creates distance, memory fades and no amount of documented performance fully presents again.Advertising Looking for essay on history? Let's see if we can help you! Get your first paper with 15% OFF Learn More One must be very enthusiastic about this course and must reflect on the past and be seen to be happy since a re-enactor gets to immerse himself in the deep world of the past, learn and understand the causes, events, environmental settings and the peoples’ way of life in order to successfully portray his recreation. In their quest for authenticity, they delve into the wild in search for sites where battles took place. In doing so, they encounter wildlife, harsh weather conditions and stumble upon artillery, pottery, clothing and literature that depict medieval cultures. To achiev e presentable and accurate reproductions, they train themselves on the use of tools that were used in battles. More than anything else, the re-enactors gain impeccably enriching personal experiences and growth. Are there any particular aspects of reenacting that need to be more authentic than others? According to Bronfen (183), reenactment needs to communicate facts. Given that reenactment aims to impart knowledge, authenticity is integral to reenacting. Nevertheless, there are particular features of reenacting that call for more authenticity. Learners and enthusiasts of history endeavor to gain an almost real life experience of the historical eras they enact. The loyal audience in reenactment looks forward to gaining knowledge and entertainment. To experience this, it is of great essence that the display be as genuine as possible. The themes in, say a battle reenactment, needs to be true because the audience may also be knowledgeable in this regard. Costumes or regalia that enactor s use should be real. The environmental setting is another key aspect, however, it is not always achievable due to financial constrains involved in moving actors to the sites where those events that took place. The hard core and the more casual re-enactors bring to the hobby. What are the strengths and weaknesses of both in preserving and remembering civil war history? The values of historical precision and authenticity have really heightened over time; the mind-set towards significance differs a great deal. In any recreated period, there are factions who strive to increase the authenticity of their work. Hard core living historians thoroughly comprehend their subject and stage terrific representation of the past to the public. In contrast, majorities of re-enactors is casual and are just out to enjoy themselves. They make compromises in their performances and are hardly concerned about presenting their plays in accurate detail. For example, one my cite their productions where they use modern utensils, machine stitching on their cloth and even eating burgers which is quite an opposite display of the past that they purport to replicate.Advertising We will write a custom essay sample on Purposes of Historical Reenacting specifically for you for only $16.05 $11/page Learn More Bronfen (184) articulates that a hardcore re-enactor searches for as much accuracy as possible. One the other hand, the casual re-enactor as the word suggests is careless and would hardly go into great lengths to achieve historical correctness. Horwirtz in his book confederates in the Attic is a classic example of the hardcore re-enactor. In Virginia, he joined hardcore re-enactors who actually dieted to attain the hollow-eyed look of starved Confederates (Horwirtz 178). This instance goes to explain the pain hardcore re-enactors endure to uphold validity in their performances. What are the strengths and weaknesses of both preserving and remembering civil war h istory? Since hardcore re-enactors go to great lengths to unearth history and past events that they want to reenact, they bring forth a wealth of detailed information from that past. In their quest for their authenticity, they meet people who participated when events like civil war took place. As a result, they gather true accounts of exactly what happened. Thanks to recent technology, they manage to record that information in formats that will be relevant even in generations to come. When selecting their costumes, they are so thorough that they even count the thread in those fabrics. It is no wonder they were also referred to as thread counters. They undergo these rigorous endeavors to ensure that history is preserved and remembered. Unfortunately, the lackluster re-enactor takes replicating history for granted. His research on past civil wars, culture, religion and politics is shallow since his focus is having fun. They can stage their performances using modern day costume to the dismay of a highly sophisticated audience. Even more unfortunate is the fact that part of their audience are the remaining few who were in the war or even victims who were affected and have true facts of that past. In this situation, the mainstream re-enactor undermines and mocks his audience. This is of course detrimental to the preservation of history. To the hard-core live historians, these waters down their serious efforts in historical research and keenness in displaying which is real. The casual re-enactors actions work against preservation civil war history in that they show faulty presentations of the past and as a result compromising the validity and authenticity of history for the future generations.Advertising Looking for essay on history? Let's see if we can help you! Get your first paper with 15% OFF Learn More Regrettably, some antagonists belittle the gains of reenactment in upholding history. They argue that people are not able to engage with history impartially. Consequently, they insist on embracing it as a story about themselves. Works Cited Horwitz, Tony. Confederates in the attic: dispatches from the unfinished civil war. New York: Knopf Doubleday Publishing Group, 1999. Print. Bronfen, Elisabeth. Hollywood’s engagement with military conflict. New Jersey: Rutgers University Press, 2012. Print. This essay on Purposes of Historical Reenacting was written and submitted by user Shaniya O. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Employee Relations Service-Profit Value Chain

Employee Relations Service-Profit Value Chain The service-profit value chain (SPVC) is a model of the relationship between employee productivity, service delivery, and customer satisfaction that explains the link between customer service as a broad concept and business profitability. Although the model is generally well-known, it does not seem to attract as much academic attention as other concepts in CRM. That is unfortunate because the SPVC is one of the more flexible and practical analytical models available; if understood and applied correctly, it is equally useful as a tool for external analysis of firms as well as a tool for planning. The Basic Concept behind the SPVC: Employees Come First The development of the SPVC is attributed to a group of Harvard Business School faculty members led by James L. Heskett, and the model was introduced in an article in the Harvard Business Review in 1994 (â€Å"Putting the Service-Profit Value Chain to Work†, Harvard Business Review, March-April 1994). The basic concept of the SPVC, the ‘links’ in the chain, is expressed as a series of propositions: Profit and growth result from customer loyalty. Customer loyalty results from customer satisfaction. Customer satisfaction results from service value. Service value results from employee loyalty and productivity. Employee loyalty and productivity are results of employee satisfaction. Employee satisfaction results from internal service quality. Internal service quality refers to the working environment – working conditions, compensation and rewards, policies, and support that facilitate the delivery of service by employees. The philosophy â€Å"Take care of your employees and they will take care of your business,† expressed in different ways by management icons like Virgin’s Richard Branson, Southwest Airlines’ Herb Kelleher or Enterprise Rent-a-Car’s Jack Taylor is not just homespun wisdom, but really the fundamental idea behind the SPVC. The customer is naturally the highest priority, but the business can’t meet the customer’s needs unless it has something to deliver; and the only way the business can accomplish that is to cultivate its workforce, which makes internal service quality the first objective. You may be interested in: Five Forces Analysis SWOT Analysis Five Components of Service Management The ADL Matrix and Gap Analysis Ansoff, Boston, and the Strategy Clock The SPVC as an Empirical Model One of the advantages of the SPVC as an analytical tool is that it can be configured as kind of empirical model. Heskett, et al. made the argument that customer satisfaction – and consequently, customer loyalty leading to profitability for the firm – is the result of the customer’s perception of service value. The service value perception is a judgment by the customer that compares the outcomes of the service and the quality of the process to the price of the service and other costs to the customer to obtain the service. The customer assessment can be expressed as a customer value equation: [SO + PQ]/[P + C] = CV → CL → PROFIT Of course, in order for this equation to be useful, some meaningful values have to be assigned to the variables, and that might present a bit of a challenge. The easiest way to approach the problem is to start with the variables that have a known value: Price (P) and Profit; profit should be expressed as a numerical value, i.e. price times profit margin. Other customer costs (C) can be estimated; factors such as the price differential between the firm’s product or service and that of a competitor, the difference in distance a customer has to travel to reach the business rather than a competitor, shipping or transfer costs, and costs in time required for the customer to obtain the product or service all account for C, and with a little research a fairly accurate estimate can be generated. Service Outcome (SO) is a bit more difficult, but if it is generalized to represent ‘completion of a transaction’, it can be handled with a Likert Scale. For example: 1 – Transaction not completed 2 – Transaction completed, but below customer expectations 3 – Transaction completed, met customer expectations 4 – Transaction completed, exceeded customer expectations Note that in this scale there is no ‘0’. A transaction that is not completed or is otherwise entirely unsatisfactory to the customer probably deserves a ‘0’, but that would also increase the likelihood that the left side of the equation would equal ‘0’; not only would that be mathematically incorrect (unless profit happens to equal ‘0’ as well), but it is simply not very helpful in analyzing problems with service. Process quality (PQ) is the most subjective factor, but because this entire formula is an expression of customer perceptions, a scale similar to the one used to assign a value to SO can be used here. Here’s how it looks with real numbers plugged in: Wacky Lube, a chain of auto service shops, has done a customer survey about their $9.99 quick oil change service, which at that price has a margin of 15%. The company has decided to focus on the time to complete the service as the key factor in other customer costs; they learn through the survey that their customers have an average income of about $30,000, and spend an average of 21 minutes waiting for the service to be completed. Overall, the customers surveyed rate the service outcome at 2.5, and the process quality at 3.1. Thus, SO = 2.5 PQ = 3.1 P = 9.99 C = 5.25 (at $30,000 a year, a full-time worker is earning $0.25 per minute) PROFIT = 1.50 ($9.99 x 15%) [2.5 + 3.1]/[9.99 + 5.25] = CV → 1.50 0.3675 = CV, which corresponds to $1.50 profit for the quick-oil-change service. This is the point where the equation becomes only â€Å"sort of† empirical. First and most noticeably, the contribution of internal service quality and employee satisfaction is completely missing from this formula. That is an omission in the research literature as well; despite the importance given to employee satisfaction, there has been very little if any scholarly work done to this point to try to model it, possibly because internal service environments differ greatly from one workplace to another. As it is, the equation only indicates that some undefined status quo in Wacky Lube’s internal service environment correlates to a CV of 0.3675, leaving Wacky Lube’s management with a bit more work to do to figure out the connections. The second problem is that the profit and the CV can be and probably are mutually exclusive; revenues are a function of customer value/customer loyalty as a sales driver, but profits are a function of costs. There are some circumstances where costs are related to customer loyalty – for instance, greater customer retention or repeat business tends to lower some costs – but caution must be exercised in applying the results of the SPVC analysis.

Free Essays on My Life With the Wave

Can a Man really be Happy With a Wave? In the short story, â€Å"My Life With the Wave,† the narrator of the story, which is also the main character, goes through a sequence of emotional transitions, all for the love of a wave. Three major traits of the narrator, are that he is a determined loving person, he likes to please others, and he is also a very passionate person, which turns into anger and indifference. After everything the narrator did for the wave, she still did not fully appreciate all his attentions; thus making him realize that letting her into his life was a major mistake. The narrator was captivated by the wave, since she first grabbed his arm out of nowhere, and he demonstrates he is a determined and loving person, when he knew he would have to go through major trouble by taking the wave to the city. Although at first he tried any unthinkable way to convince her that she could not go with him, she was firm in her decision to go, and he didn’t have the heart to leave her behind. The narrator knew there were risks involved in wanting to take her to the city, he demonstrates this when he says â€Å"It’s true the rules say nothing in respect to the transport of waves on the railroad, but this very reserve was an indication of the severity with which our act would be judgedâ€Å" (Paz, Octavio 263). The narrators determination causes him to go to jail for over a year, and when he returns to his house, the wave has been there all that time waiting for his return. Another important trait that the narrator possesses is that he likes to please and make people happy, but at the same time he is a very jealous person. When the wave began complaining that she was lonely, he made every attempt to cheer her up. The narrator even filled the house with all types of shells, conches and even small sailboats. This was not much help, since the wave would shipwreck the sailboats in time of frustration and desperation. It was as if the na... Free Essays on My Life With the Wave Free Essays on My Life With the Wave Can a Man really be Happy With a Wave? In the short story, â€Å"My Life With the Wave,† the narrator of the story, which is also the main character, goes through a sequence of emotional transitions, all for the love of a wave. Three major traits of the narrator, are that he is a determined loving person, he likes to please others, and he is also a very passionate person, which turns into anger and indifference. After everything the narrator did for the wave, she still did not fully appreciate all his attentions; thus making him realize that letting her into his life was a major mistake. The narrator was captivated by the wave, since she first grabbed his arm out of nowhere, and he demonstrates he is a determined and loving person, when he knew he would have to go through major trouble by taking the wave to the city. Although at first he tried any unthinkable way to convince her that she could not go with him, she was firm in her decision to go, and he didn’t have the heart to leave her behind. The narrator knew there were risks involved in wanting to take her to the city, he demonstrates this when he says â€Å"It’s true the rules say nothing in respect to the transport of waves on the railroad, but this very reserve was an indication of the severity with which our act would be judgedâ€Å" (Paz, Octavio 263). The narrators determination causes him to go to jail for over a year, and when he returns to his house, the wave has been there all that time waiting for his return. Another important trait that the narrator possesses is that he likes to please and make people happy, but at the same time he is a very jealous person. When the wave began complaining that she was lonely, he made every attempt to cheer her up. The narrator even filled the house with all types of shells, conches and even small sailboats. This was not much help, since the wave would shipwreck the sailboats in time of frustration and desperation. It was as if the na...

The significance of a cohesive culture to organisational performance Essay

The significance of a cohesive culture to organisational performance - Essay Example The report discusses several changes that are necessary in the workplace of BSG Ltd. to enhance commitment and productivity among the employees. Changes such as improvement of workplace relations, teamwork, employee motivation, career mobility, workplace learning and strong leadership strategies have been highlighted. All these changes point towards the establishment of a cohesive culture that can help the management of this company to address the emerging issues in the workplace. Some recommendations regarding the implementation of the highlighted changes in the workplace have been put forward in the report. They include; adoption of a leadership strategy that promotes a cohesive organizational culture, establishment of workplace relations, promotion of teamwork, identification of development needs, control of employee turnover and enhancement of employee welfare. The need to take the workers’ interests in to consideration in the course of change has been emphasized. The conclusion portrays the learning outcomes of the report regarding the need for a cohesive organizational culture. The changes and recommendations that need to be adopted by the company have been noted as a general picture of what a cohesive organizational culture entails. The group prefers employee focused leadership in the organization as indicated in the conclusion. Introduction This report addresses some issues that have emerged in BSG Ltd. leading to a fall in the profits of the organization below projections for the last two years in light of aggressive competition and a declining economy. The results of a culture/employee attitude survey in the organization indicated lack of cohesion amongst employees, low levels of job satisfaction and organizational commitment, low levels of trust between management and employees, poor team work, and a belief by many that there was little opportunity for advancement. An analysis of company data for the year ending 2010 revealed a 30% incr ease in pilfering, in both warehouse stocks, and stationery supplies. Staff turnover is an issue also, up by 15% in year ending 2010. The benefits of a strong cohesive culture have been emphasized, as well as the changes that need to be implemented by management to this workplace. Some recommendations have been put forward in regard to the implementation of the changes to make them acceptable by the workforce. Organizational Culture Hofstede defined culture as a tool that the mind applies to guide a person’s day to day activities and interactions with others. He portrayed culture as a collective aspect that occupies a particular social